I Started This in 2002
Back then, people needed help setting up dial-up internet and figuring out why their computer was making weird noises. The technology has changed, but the frustration hasn't.
Since then, I've watched technology get more powerful—and more confusing. Phones that are actually computers. TVs that need Wi-Fi. Cars that pair with Bluetooth. Medical devices that send alerts. Smart home gadgets that stop working when the internet hiccups.
Here's what I've learned: Most people don't need more technology. They need someone to explain what they already have, help them use it better, and protect them from the people trying to take advantage of them.